Frequently Asked Questions
What about pick up/ where do I have to bring the boxes?
BOKO International offers a range of special collection and delivery options, making it possible for you to indicate an address from which we will pick up your belongings from.
To which address can I ship my boxes?
You don’t have to worry about your belongings. After arriving at country of destination, local couriers will deliver packages to a certain address, indicated by you.
What should I put my things into?
It is best to use any kind of a carton box.
What is the cost of a delivery?
To estimate prices, quantity and measurements of boxes are required. After providing this information we will advise you on the costs of the transportation.
What is the time of a delivery?
Average delivery time is 3-5 days.
I don’t understand the “Delivery Form” ...
An exporter is a person we will be collecting stuff from. Please write down the address and contact details in order to ensure an efficient collection.
It’s important to write everything clearly to avoid any mistakes.
What is the TAX ID Number?
TAX ID Number is a number used for clearance purposes.
Can I send a suitcase?
Yes, it is possible to ship a suitcase out, although it needs to be put in a carton box and taped well.
Can I transport alcohol, batteries, etc.?
It is forbidden to transport vitamins, alcohol, batteries, live plants, etc.
The full list of prohibited items can be found at:
How to pack, seal and label shipments by FedEx
Is there any extra cost for shipment ?
Genrally no, everything is mentioned in ORDER, but if is really urgent or you need some extra service, contact with us!